Return Policy

Returns and Exchanges Policy

Right to Return

Customers have the right to return a product within 30 days of receiving the package, without the need to provide a reason.

Return Procedure

Before sending the product back, please contact us via email at: info@earthsoul.store
In the message, please provide: 
Full name,
Order number,
Information about the product to be returned.

Return Costs

The cost of returning the product is covered by the customer. We recommend keeping the shipping confirmation.

Return Conditions

The product should be in its original condition, unused, with original tags, and in its original packaging.
Returns that do not meet these conditions may not be accepted.

Return Address

Products should be sent to the following address: Point of View” Warehouse
Natolin 68A, 05-825 Grodzisk Mazowiecki
Poland
Note: “Earth Soul Return”

Refunds

Refunds are processed within 14 business days from the date we receive the returned package and verify its condition.
Refunds will be issued using the same payment method used by the customer when placing the order.

Exchanges

We currently do not offer direct product exchanges. If you wish to purchase a different product, please return the original order and place a new one.
For additional questions, please contact us at: info@earthsoul.store